Becoming a Host at TGI Fridays is a really important role... you create the first and last impression for our guests, turning them into Raving Fans who come back time and time again.
Whether it's answering the phone or greeting the guest at the door —as the "Animal on the Door" you hold the restaurant in the palm of your hand. You are the first and last Fridays face the guests see so it's crucial you connect with every single one. By understanding what experience the guest is looking for, what occasion they are celebrating, you seat them in the right area to maximise sales, start the show with a balloon model for the kids (the king), personalise the visit by letting the guest know who will be looking after them and then let the rest of the team know what the celebration is #justbecause and when it's birthday time you lead the singing as if it was the last birthday ever to be celebrated.
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