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Technical / Quality Assurance Manager - H.O Development

Restaurant H.O Development
Location Bedfordshire
Employment type: Full time
Job reference: #38947
Experience level: 2 years
Salary: £40000.00 to £45000.00 Per Annum depends on Experience +

Technical / Quality Assurance Manager – Food Safety, Quality and Integrity

(Procurement and Supply Chain Department)

•TGI Fridays UK

•Salary – Up to £45k (depending on experience) plus Benefits

•Location- Remote / Flexible working considered across UK but would need to be able to travel to Support Centre in Luton with travel across the UK and aboard. 

•Permanent Contract

Famous for our pride, passion and personality, we’ve been busy wowing our customers since 1965 when we opened our first restaurant in New York. But, we never rest on our laurels. We work hard to help recreate that Friday feeling for our guests… each and every day. 

Behind every great unique TGI Fridays experience, are our great Managers and Team! They are the heart and soul of everything we do, which is why we’re looking for a self-motivated Technical / Quality Assurance Manager with strong technical and demonstrated experience in the hospitality sector to join our Procurement and Supply Chain Department. 

Working in a challenging commercial environment the Technical / Quality Assurance Manager is responsible for food and drink compliance to all legal and regulatory requirements, as well as TGI Friday’s policy requirements and standards in food safety, quality and integrity. The individual will be expected to deliver this through robust systems that provide full due diligence at all times.

The Technical / Quality Assurance Manager will also be responsible for ensuring TGI Friday's are kept up to date on emerging issues relevant to the business, identify any potential impact these may have and recommend remedial actions required to ensure that any TGI Friday’s product is safe, authentic and of the quality required.   

This great opportunity has arisen to join a brand rich in history, heritage, culture and recognition. Whilst being a dynamic and rapidly expanding UK Hospitality business, the successful individual will work closely with the teams in our stores as well Head of Food and Beverage, Marketing, the Safety and Risk Manager and create great working relations with all external partners, follow and further develop established processes and practices. 


About you

To be successful in this Technical / Quality Assurance Manager role you will require the following skills and experience:

  • Minimum of 2 years’ Technical/QA experience in food processing within a hospitality environment 
  • Relevant Food Science/Food Technology degree (or equivalent)  
  • Sound understanding of supply chain audit systems procedures and policies including HACCP
  • Demonstrable knowledge of all food and drink Government legislation and guidance
  • Broad experience of supplier audit/inspection particularly in high risk/high care food and drink operations. Out of home sector experience would be advantageous.
  • Highly IT literate with knowledge of corporate operating systems. Highly proficient in MS Windows and MS Office software (version 2003, 2007 and later), in particular MS Excel, MS Word & MS PowerPoint
  • Experience of web based supplier management databases and applications
  • Knowledge and an interest in Animal Welfare Standards, Environmental Practises, Modern Slavery Regulations and Ethical Trading would also be advantageous.


About the Brand

With a fun, lively working environment, flexible work patterns, competitive salary and other benefits, Fridays offers a not to be missed work opportunity. At Fridays we deliver the best that we can to our guests and this is only possible due to the hard work of our Support Centre team. We are passionate about ensuring our Support Centre team are well and truly looked after so please see below for some of our great benefits that come with this brilliant role: 

  • 25 days’ holiday plus bank holidays
  • Annually reviewed bonus scheme
  • A long list of other perks designed to look after your health and wellbeing includes:
  • Private medical care
  • Life Assurance 
  • Contributory pension
  • Discounted food
  • Enhanced maternity and paternity pay (if eligible)
  • Free confidential helpline & legal advice